In our last blog post, we discussed basic business phone etiquette. But what happens when you’re working from home? Working from home is very different from working in an office. You will be dealing with kids, spouses, and pets, all the while trying to keep the person on the other end of the line happy.
Here are a few simple tips to help your business calls run smoothly while working from home:
Reduce background noise (if you can)
Unless you live alone, you will have a lot of background noise while you’re working. The last thing a business associate wants to hear is your dog barking or a child crying. Try to have your business calls in a quiet area of the house. If that is hard to do, schedule your calls during quiet times of the day. You can also apologize to the person you’re speaking with in advance for any noise they may hear. We are all working under unusual circumstances, so they’ll most likely understand!
Think about your household too
Chances are that you’re not the only person in your household working from home. So, be considerate of their need for quiet as well. When you’re on the phone, keep your voice at a normal level and, again, try to find a secluded area of the house to conduct the call.
Coordinate group calls carefully
Since everyone is out of the office, you’re likely having more group calls than usual. Coordinate these carefully by sending out an email invite ahead of time to make sure everyone can make it. You should also try to limit how many people are on the call at the same time. Too many voices can make a chaotic phone call.