If you think you’re ready to join the growing number of companies with easily accessible cloud-based systems, we have a few helpful reminders to ensure the installation and implementation process continue with ease.
The early stages of design, installation, training and documentation are among the most critical periods for any successful migration.
The team of expert installation technicians at Vaspian has performed full installations of our cloud-based communications networking system in over 1,000 customer sites across the country.
Vaspian is here to help, and we want to ensure our customers remain informed and educated about their new networking abilities and how to use them effectively every step of the way.
Big or small, business phone systems are typically complex and pre-programmed with cryptic business intelligence data. Understanding the various systems currently used to connect your business will be paramount to our team when you’re ready for installation.
Once you’ve been assigned to a Vaspian account manager, a 10-page project plan will be completed, aimed at catching all the details of your current set-up. Consider this a final walk-through before the network is rerouted to include your customized cloud-based service system.
You can expect questions like:
- Did you remember the credit card machine?
- How about the burglar or fire alarm?
- Do you have overhead paging?
- Do you have a postage machines?
- Are there any other internet/phone connected devices?
Once this pre-installation questionnaire has been completed, a plan of action for on-site installation will be designed specifically for your business.
Vaspian knows that the phone and data connectivity of your office are the heart of your business, and when it comes to keeping you online, you need someone that you can trust.
During and after the on-site installation of your cloud-based service system by Vaspian, our team will take time to photograph your new business communications equipment and configuration.
- This allows for our customer service and IT personnel to view your set-up from anywhere, making them able to efficiently assist you with training, questions and concerns by phone.
- Being able to see what you are describing and communicate clearly any instructions for troubleshooting will be the key to getting you back up and running quickly in the event of an issue.
Supporting You with Local IT Partnerships
Knowing when onsite help is needed and calling in the necessary technicians to take a look is a hallmark of good post-installation service in the IT industry.
An ability to easily support customers – no matter where they are located – is why we have developed partnerships with local companies across the country.
If your business is located in a city where we don’t already have local support, we will pre-qualify and develop working relationships with IT service providers near you. This not only grants us the ability to bring you support as quickly as possible, but also to ensure you have ongoing local support with a company who knows their way around your custom Vaspian cloud-based services.
If you are a service provider and are interested in learning more about servicing and supporting our customers, click here.
The Core of Vaspian’s Business is the Cloud-Based Telephone Service
Vaspian is proud to be the first company to offer a cloud-based telephone service to Western New York businesses. We are also among the first companies to do this anywhere in North America. We have already see a demand for our services throughout Buffalo, New York City, Ottawa, Toronto and Wichita, with interest from large service providers who know that cloud-based technology is the way of the future.
Call us old-school, but at Vaspian we believe in long-term business relationships and we know a top-performing phone system is the backbone of most businesses.
That’s why we developed a specific approach that will guide and support you all the way from site inspection to installation, and includes ongoing support and service.