If you are a legal professional, you understand that information accuracy and security are of paramount importance to the success of your firm.
The benefits that call recording and monitoring services can provide you are innumerable.
Enhance Team Performance
In the industry you work in, a solid support team consisting of people who know their function within your firm is essential.
With call recording, management at your firm can provide quality feedback to your associates, evaluate legal assistants’ understanding of each call, help them to give better direction to each client, and coach them on the importance of maintaining empathy within a professional context.
While annotating is important, it certainly isn’t the most reliable medium of documentation.
Information can get lost during a conversation with a client if you aren’t writing fast enough or retaining every detail.
- Call recording allows your associates to revisit discussions in their entirety and ensure that they are getting all the facts.
Protect Your Firm from Complaints
Call recording is a fact-checking tool utilized by many law practices to secure accuracy of information.
It helps to protect your associates by reducing the risk of liability, and it’s beneficial to the client as well. Maintaining a call history allows your firm to be on the receiving end of better feedback.
Most complaints start as informal or off-hand remarks, whether it is about how a matter was handled or a question about legal advice.
- Call recording allows you to accurately trace your calls, pinpoint the source of the problem, and work efficiently to resolve it before it snowballs into a more formal complaint.
As the largest hosted telephony provider in Upstate NY, we work to optimize your business in the best ways possible by providing top-notch telephone technology and solutions!