One of the biggest misconceptions about VoIP phone systems is that they are most helpful for big businesses, but there are plenty of VoIP assets that small business owners can take advantage of too. From multi-location integration to call reporting, there are a variety of unique service options that will help your small business improve customer service.
Answer Your Phone from Anywhere
With a cloud-based, VoIP phone service, you are no longer restricted to answering all your calls in one location. Whether you are the only one in your shop and need to run into the back room for a few minutes or you are waiting for an important call but need to head over to your son’s baseball game, Vaspian has communication options that can help.
Our remote office features allow you make and receive calls from multiple extensions, as well as your cell phone, ensuring that your customers are assisted regardless of how busy a day it is.
Offer Automated Assistance
You can also program an automated system, perfect for answering simple questions when customers call after hours. Supply them with options to hear your holiday hours, class schedule and more to provide optimal customer service at all hours of the day and night.
Review Call Reports
Having trouble deciding what time of the day your shop most needs an extra pair of hands? Reviewing call logs can help you make the decision, and can provide you with plenty of additional information as well.
Check to see what time of day your phones are ringing the most, how long the typical call lasts and much more. Call recording services can even playback important messages for you, ensuring that you didn’t miss any information a customer was providing as you were chatting and taking notes on the conversation.
To ensure that your small business is getting the most out of your VoIP phone system, Vaspian is happy to offer personalized training and lifetime support for your team. This way, everyone on your staff will be able to get the most out of your cloud-based services, ensuring the best customer experience possible.
To learn more about what VoIP can do for your small business, contact Vaspian’s Buffalo, New York office at 1-855-827-7426.