Posts Categorized: Workplace Advice

Must Know Speakerphone Etiquette

February 13th, 2018 | Posted by Vaspian
Must Know Speakerphone Etiquette

Using a speakerphone at work can be a great way to get multiple people on a call. But with background noises and other distractions, it’s easy for things to go awry. Follow these must-know etiquette tips to make sure your call is a successful one. Be transparent Always ask the person you are calling if… Read more »

A New Way to View LinkedIn

January 8th, 2018 | Posted by Vaspian
A New Way to View LinkedIn

You might think that LinkedIn is only for staying in touch with your old business contacts, and searching for a new job. Well, the platform is great for doing just that. But lately, LinkedIn has taken more of an aggressive approach towards helping small companies grow and maintain their business. Here’s some info on a… Read more »

How to Build a Strong Communication Culture at Work

November 6th, 2017 | Posted by Vaspian
How to Build a Strong Communication Culture at Work

Businesses succeed when employees work well individually and also as a team. But in order for people to work well as a team, communication is essential. So what are things you can do to help build a strong communication culture at work? Get everyone on the same page Meet with your team to set up… Read more »

Importance of Telephones in Businesses

November 3rd, 2017 | Posted by Vaspian
Importance of Telephones in Businesses

Telephones are among the most important tools for any business. Even as social media platforms, email and other digital communication tools become more prevalent, picking up the phone is still the best way to make a personal, voice-based connection with clients, customers and coworkers. Since the first telephone line was created in the late 19th… Read more »

Is Your Customer Difficult to Hear on the Phone?

September 28th, 2017 | Posted by Vaspian
Is Your Customer Difficult to Hear on the Phone?

If you are in a line of work where telephone communication is the bulk of your business, it’s important to be mindful of some tips and tricks that can help you gain leverage in dealing with dropped calls or customers who are difficult to hear. Polite Phrasing If you are having a hard time hearing… Read more »

Call Center Management Tips for a Stress Free Workplace

September 14th, 2017 | Posted by Vaspian

There’s no doubt about it – call center jobs can be stressful. Employees are tasked with finding solutions for customers for long hours every day, and some customers are irate, impatient and just plain rude. What’s more, call center employees are expected to remain calm, collected and professional at all times, never displaying a hint… Read more »

Medical Office Phone Etiquette Tips

September 14th, 2017 | Posted by Vaspian

A medical office is full of hustle and bustle, from patients and staff going in and out to phones ringing off the hook. Proper phone etiquette can help maintain an efficient flow within the medical work environment. So what can you do to make sure those incoming calls are handled as smoothly as possible? Be… Read more »

Benefits of Team Building Activities

August 25th, 2017 | Posted by Vaspian
If you have happy employees who enjoy coming to work every day due to the positive environment you’ve created, they’ll perform well and keep your customers coming back for more.

Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have happy employees who enjoy coming to work every day due to the positive environment you’ve created, they’ll perform well and keep your customers coming back for more. So… Read more »

How to Listen to Your Customers

August 24th, 2017 | Posted by Vaspian
In order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide.

As we all know, the main goal of any business is to make money, however, in order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide. There is nothing more effective for improving the quality of your products… Read more »

How to Engage in Successful Business Communication

August 24th, 2017 | Posted by Vaspian
Effective communication is important in every situation, but especially in a business setting.

Effective communication is important in every situation, but especially in a business setting. Here are some tips to help you successfully begin and conduct a business conversation. Get to the point At the prospect of entering into a conversation, people likely want to know how the conversation is going to affect them: what is it… Read more »