Posts Categorized: VoIP

Looking at the Development of Speech Analytics

August 9th, 2016 | Posted by Vaspian
speech analytics

Speech analytics is a relatively new concept that has been more thoroughly developed in recent years, making it a fast-growing business information tool that is becoming essential for businesses to truly thrive. Speech analytics gives businesses a variety of tools to better manage and track their call interactions, and can include automatic transcription of call center… Read more »

Speech Analytics & Revenue

July 13th, 2016 | Posted by Vaspian
speech analytics revenue

It is common knowledge that every business wants to make more money, and that companies are always looking for new and inventive ways to increase revenue. But instead of chasing after unknown channels; a great way of finding more revenue is to look at how it is currently being created and then figuring out how… Read more »

Speech Analytics & Buying Tendencies

July 13th, 2016 | Posted by Vaspian
customer buying tendencies

One of the more frustrating experiences in a business is seeing good sales opportunities that are not closed. We have all had our share. The potential revenue that was so close, but then lost, can be staggering. The good news for companies that make the majority of their sales over the phone: There is now a… Read more »

Speech Analytics & Compliance

July 13th, 2016 | Posted by Vaspian
using speech analytics

Compliance is a formal and serious topic for every business. And for companies that handle most of their customer interactions over the phone, it is important to maintain a record of these calls to ensure that proper compliance is always being followed. Here at Vaspian, many of our customers have faced high volumes of phone traffic… Read more »

What is VoIP?

June 29th, 2016 | Posted by Vaspian
VoIP

For business owners looking into their phone service options, VoIP is a word heard frequently. A service that has been around for longer than you make think, VoIP continues to grow in popularity thanks to the flexibility it provides and the unique array of services it can offer. But what does this combination of four… Read more »

Four Benefits of VoIP for Your Small Business

June 29th, 2016 | Posted by Vaspian
small business VoIP

One of the biggest misconceptions about VoIP phone systems is that they are most helpful for big businesses, but there are plenty of VoIP assets that small business owners can take advantage of too. From multi-location integration to call reporting, there are a variety of unique service options that will help your small business improve… Read more »

Three Reasons Having a VoIP Phone System Remains Important

June 29th, 2016 | Posted by Vaspian
VoIP Phone System

According to a PEW Research Center survey, adults cited the landline telephone as the second easiest technology to give up (social media being the first). And while this may have you thinking that voice communication is becoming less important, this isn’t true when it comes to the business world. Customers still need human interaction: Someone… Read more »

Don’t Miss Calls Just Because You’re Away from Your Desk

June 6th, 2016 | Posted by Vaspian
businessman on phone

If you are always on the go – meeting with clients, attending conferences and working on projects with coworkers – it is easy to miss phone calls. And whether you have potential clients, customers or coworkers calling you, you don’t want to leave them hanging. Luckily, with a VoIP phone system, you don’t ever have… Read more »

A Brief History of Everything VoIP

June 6th, 2016 | Posted by Vaspian
History of VoIP

Maybe you’re too young to have ever willed the clock’s hands to hit 9 p.m. so you could make your long-distance call without fretting over the cost of the conversation. But just 20 years ago, it was a different world, and nights and weekends were the time to reach out to out-of-state family, friends or… Read more »