Posts Categorized: VoIP

Importance of Customer Service to Vaspian

January 30th, 2017 | Posted by Vaspian

If you are thinking about getting an office based phone system put in, it’s important to commit to a company that can provide you with on-site installation and can also help you with that system once it’s installed. Vaspian can help you with project planning, on-site installation, and any future IT issues. Most office based… Read more »

Importance of Speech Analytics

January 17th, 2017 | Posted by Vaspian

Vaspian is excited to share that we are able to offer a speech analytics service to all of our customers. Speech analytics is used with our service, call recording. Since Vaspian can record all your company’s calls for 365 days, that means you will be able to essentially “google search” a whole year worth of… Read more »

Importance of Conference Calling

December 20th, 2016 | Posted by Vaspian

Communication is key to running a successful business. Communication may seem like a hard task to accomplish with many departments, remote users, and offices in different locations, but it should still be a priority to keep a connection throughout your business. If you can keep communication fluid within your business, the business will function better… Read more »

Archiving Your Calls Protects Your Business

December 13th, 2016 | Posted by Vaspian

Many companies have mixed feelings on whether or not they want to record their phone calls. Some companies want to be able to look back and find calls whenever they need them and other companies don’t see it as a priority. However, there are plenty of benefits that come with archiving your calls, from improving… Read more »

Benefits of a Call Queueing System for Businesses

November 28th, 2016 | Posted by Vaspian

Vaspian has a call queueing system that is simple for businesses to use and can provide them with valuable information about incoming calls. If your business is often receiving multiple phone calls at once and you are struggling to answer them, a call queue can help your staff provide better and uninterrupted customer service to… Read more »

5 Tips for Staying Focused at Work

October 4th, 2016 | Posted by Vaspian

Staying focused at work can be difficult. Even if we love what we do, we all find ourselves occasionally wishing we had spent the morning in bed. Getting distracted at work is normal but we can work on making those distractions less frequent. As technology changes, our options to distract ourselves at work are limitless…. Read more »

5 Ways To Set Up A Successful Conference Call

September 12th, 2016 | Posted by Vaspian
Successful Conference Call

  Perhaps the only thing worse than a waste-of-time, unproductive meeting, is having such a meeting over the phone. Conference calls can be a fantastic way for businesses to get things done, but not if they are mishandled. With some foresight, you can keep your conference calls from becoming events employees or clients avoid. Here… Read more »

Is Faxing Dead? Not So With Vfax – Fax To Email

September 6th, 2016 | Posted by Vaspian
fax machine

It would be a great challenge to find a phrase in modern business that induces more eye rolling than, “No, you can’t email that. You have to fax it to us.” If your office has been around long enough, you may have a fax machine or some piece of combination equipment, like a printer/scanner that… Read more »

Five Basic VoIP Terms to Know

August 15th, 2016 | Posted by Vaspian
on phone at work

Whether your business is just considering the use of a cloud based phone service or you have been using one for years, but don’t know much about the terms that your service provider mentions, Vaspian is here to help clear things up. There is a lot of jargon, and many abbreviations, associated with the VoIP… Read more »

Manage Your Operation in Real Time with Reporting and Wallboards

August 15th, 2016 | Posted by Vaspian
call center

Regardless of what type of company your call center is located within, it is essential that you are keeping an eye on your employees and their productivity during the course of any given day. With Vaspian’s call reporting and wallboard services, managers can gain a whole new level of control with the ability to review… Read more »