Posts Categorized: VoIP

Auto Attendant Best Practices: How to Get the Most Out of Your Auto Attendant

October 14th, 2019 | Posted by Vaspian
How to Get the Most Out of Your Auto Attendant

When people dial a number, they often expect a human voice to answer them in return. Unfortunately, due to the massive influx of calls that businesses often get, this can’t always be achieved. That’s where an auto attendant comes in. An automated recording that greets callers and reroutes them to the proper extension, auto attendant… Read more »

The Benefits of a Call Queueing System for Your Business

October 9th, 2019 | Posted by Vaspian
The Benefits of a Call Queueing System for Your Business

Any business will have their phones ringing off the hook on any given day. You’ll have customers calling in about a specific problem, manufacturers wanting to discuss a particular shipment, and even employees calling each other about certain projects. With so many calls coming in at once, it can be difficult to manage all of… Read more »

4 Ways a VoIP Phone System Can Improve Your Customer Service

September 24th, 2019 | Posted by Vaspian
3 Ways a VoIP Phone System Can Improve Your Customer Service

If the customer’s happy, everyone’s happy. This is the case for virtually all businesses. A happy customer will not only stick to doing business with you, but they’ll also recommend your business to friends and colleagues, growing your customer base. However, guaranteeing happy customers can be easier said than done. Some have high demands, others… Read more »

How Call Recording Can Benefit Your Business Long-Term

September 19th, 2019 | Posted by Vaspian
How Call Recording Can Benefit Your Business Long-Term

A successful business is always improving. Whether it be the services they provide or the way they handle their customers, each and every business should be pinpoint problem areas and look for ways to improve. It sounds like a lot, but thankfully, your company doesn’t need to make huge changes in order to achieve these… Read more »

The Benefits of ‘Bring Your Own Device’ Technology

April 19th, 2019 | Posted by Vaspian
The Benefits of 'Bring Your Own Device' Technology

With the increasing prevalence of smartphones, we are becoming an increasingly mobile society. This is impacting businesses, where mobile workers will make up nearly 75% of the US workforce by 2020. Your business needs to keep up, but by using ‘Bring Your Own Device’ (BYOD) technology—also known as Mobile VoIP—your business can compete in the… Read more »

How to Ensure Compliance at Your Debt Collection Agency

April 1st, 2019 | Posted by Vaspian
Compliance concept for debt collection agencies

Debt collection is a tough business, and debt collection agencies must work hard to understand what they can and cannot say and do to consumers and businesses in debt. With all of the rules and regulations established for debt collection agencies, it proves difficult to stay 100% compliant, but it’s not impossible. Let’s break down… Read more »

Vaspian Myth-Busters on VoIP Phone Systems

April 1st, 2019 | Posted by Vaspian
Hnad of man using a VoIP phone system and VoIP network

Switching phone providers sounds expensive, unnecessary, full of headaches to install, and impossible to manage. Here, we will break through common misconceptions about the TOP FOUR myths that keep you from the best decision you could ever make for your business. VoIP is EXPENSIVE In fact, only 17% of all businesses still operate on landline… Read more »

Your Guide to Speech Analytics for Business [Infographic]

February 20th, 2019 | Posted by Vaspian

You may have heard the term, “speech analytics,” but do you actually know what it means? It means compliance; it means improved agent performance; it means better customer care. This advanced, yet affordable software will act as your third hand, presenting you with the ability to take advantage of potential sales opportunities, identify reoccurring problems,… Read more »

The Advantages of a VoIP Phone System for Your Business

May 9th, 2018 | Posted by Vaspian
VoIP Headset connected to the Internet

Voice over Internet Protocol calls utilize your Internet access rather than the conventional or analog phone system. Rather than dialing up, a VoIP system goes online and makes your phone system easily accessible on any device without boundaries. Having VoIP technology holds a number of key advantages for your business. A VoIP phone system will… Read more »

Rethinking the Conference Call

May 8th, 2018 | Posted by Vaspian
Employees on a conference call

Does your company have employees who work remotely? Or do you have different locations scattered throughout your state or across the country? If so, one of the best ways to ensure all of your employees are on the same page is by holding regular conference calls. There are many third-party conference calling services that could… Read more »