Posts Categorized: VoIP

How Live Monitoring Can Benefit Your Call Center

February 26th, 2020 | Posted by Vaspian
How Live Monitoring Can Benefit Your Call Center

Whenever you hire new employees at your call center, you as a manager will have to take time out of your day to coach them and get them up to speed on what has to be done. After all, not everyone comes into a call center knowing exactly how to do the job. One of… Read more »

6 Ways VoIP Can Save Your Business Money

February 4th, 2020 | Posted by Vaspian
6 Ways VoIP Can Save Your Business Money

Every business owner looks for ways that can save them money. After all, reducing costs and improving your revenue is one of the basics of good business management. It’s why many businesses are switching to VoIP, as cloud-based Voice over Internet Protocol can drastically reduce what your business spends on communication. Here’s how: Cheaper hardware… Read more »

A Step-by-Step Guide for Switching to a VoIP Phone System

December 30th, 2019 | Posted by Vaspian
A Step-by-Step Guide for Switching to a VoIP Phone System

So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over on-premise phones—15% more, in fact, from past years. However, while VoIP can bring many… Read more »

Dos and Don’ts for Good Conference Calling Etiquette

December 12th, 2019 | Posted by Vaspian
Dos and Don'ts for Good Conference Calling Etiquette

Conference calling with a VoIP phone system has become one of the most widely used forms of communication in recent years. It’s an easy way to host meetings, training courses, and other events when you, your employees, and your clients are spread across the country (or the world). However, hosting a conference call is much… Read more »

How VoIP Can Help Your Business During the Holidays

November 14th, 2019 | Posted by Vaspian
How VoIP Can Help Your Business During the Holidays

While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish dinners; we’re also talking about the stress you’ll endure just trying to… Read more »

Hardphones vs. Softphones: What’s the Difference?

October 28th, 2019 | Posted by Vaspian
Hardphones vs. Softphones

One of the great things about VoIP phones is that they can adapt to your needs. Whether you travel across the country or stay right at your desk, your VoIP phone system will be able to keep up with whatever you throw at it. As such, there are a variety of VoIP phones out on… Read more »

Auto Attendant Best Practices: How to Get the Most Out of Your Auto Attendant

October 14th, 2019 | Posted by Vaspian
How to Get the Most Out of Your Auto Attendant

When people dial a number, they often expect a human voice to answer them in return. Unfortunately, due to the massive influx of calls that businesses often get, this can’t always be achieved. That’s where an auto attendant comes in. An automated recording that greets callers and reroutes them to the proper extension, auto attendant… Read more »

The Benefits of a Call Queueing System for Your Business

October 9th, 2019 | Posted by Vaspian
The Benefits of a Call Queueing System for Your Business

Any business will have their phones ringing off the hook on any given day. You’ll have customers calling in about a specific problem, manufacturers wanting to discuss a particular shipment, and even employees calling each other about certain projects. With so many calls coming in at once, it can be difficult to manage all of… Read more »

4 Ways a VoIP Phone System Can Improve Your Customer Service

September 24th, 2019 | Posted by Vaspian
3 Ways a VoIP Phone System Can Improve Your Customer Service

If the customer’s happy, everyone’s happy. This is the case for virtually all businesses. A happy customer will not only stick to doing business with you, but they’ll also recommend your business to friends and colleagues, growing your customer base. However, guaranteeing happy customers can be easier said than done. Some have high demands, others… Read more »

How Call Recording Can Benefit Your Business Long-Term

September 19th, 2019 | Posted by Vaspian
How Call Recording Can Benefit Your Business Long-Term

A successful business is always improving. Whether it be the services they provide or the way they handle their customers, each and every business should be pinpoint problem areas and look for ways to improve. It sounds like a lot, but thankfully, your company doesn’t need to make huge changes in order to achieve these… Read more »