Posts Categorized: Speech Analytics

Call Center Management: Speech Analytics will Save the Day. Here’s How.

April 17th, 2018 | Posted by Vaspian

Prior to the advent of speech analytics software, enterprises of all sizes had difficulty extracting information from phone interactions in their call centers. These companies had only three indicators to rely on for better content management of calls: energy, volume, and pitch. Within the last four to five years, the speech analytics market has experienced… Read more »

Speech Analytics: Revolutionizing the way we do Business

April 12th, 2018 | Posted by Vaspian
Speech Analytics: Revolutionizing the Way We do Business

Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries… Read more »

Our Software Integration Systems of Choice

February 14th, 2017 | Posted by Vaspian

Changing the way people interact and view their phone service provider, Vaspian cloud-based solutions are not only innovative, but also intuitive. Offering a variety of solutions for your phone needs, Vaspian also works to make sure their solutions work with wider business needs. System integration advantages include: Subscribers are notified upon answering inbound calls, which… Read more »

Importance of Speech Analytics

January 17th, 2017 | Posted by Vaspian

Vaspian is excited to share that we are able to offer a speech analytics service to all of our customers. Speech analytics is used with our service, call recording. Since Vaspian can record all your company’s calls for 365 days, that means you will be able to essentially “google search” a whole year worth of… Read more »

Looking at the Development of Speech Analytics

August 9th, 2016 | Posted by Vaspian
speech analytics

Speech analytics is a relatively new concept that has been more thoroughly developed in recent years, making it a fast-growing business information tool that is becoming essential for businesses to truly thrive. Speech analytics gives businesses a variety of tools to better manage and track their call interactions, and can include automatic transcription of call center… Read more »

Speech Analytics & Revenue

July 13th, 2016 | Posted by Vaspian
speech analytics revenue

It is common knowledge that every business wants to make more money, and that companies are always looking for new and inventive ways to increase revenue. But instead of chasing after unknown channels; a great way of finding more revenue is to look at how it is currently being created and then figuring out how… Read more »

Speech Analytics & Buying Tendencies

July 13th, 2016 | Posted by Vaspian
customer buying tendencies

One of the more frustrating experiences in a business is seeing good sales opportunities that are not closed. We have all had our share. The potential revenue that was so close, but then lost, can be staggering. The good news for companies that make the majority of their sales over the phone: There is now a… Read more »

Speech Analytics & Compliance

July 13th, 2016 | Posted by Vaspian
using speech analytics

Compliance is a formal and serious topic for every business. And for companies that handle most of their customer interactions over the phone, it is important to maintain a record of these calls to ensure that proper compliance is always being followed. Here at Vaspian, many of our customers have faced high volumes of phone traffic… Read more »

Better Data, Better Calls – Using Speech Analytics

May 9th, 2016 | Posted by Vaspian
speech analytics

Receiving and analyzing accurate data is key for any successful business. Unfortunately, collecting data can become difficult and unreliable when your business is primarily done over the phone. Luckily, the technology boom has created opportunity for problems like this to be solved. Enter, speech analytics. Vaspian has taken typical call monitoring to the next level… Read more »