Posts Categorized: Importance of Telephones in Businesses

Speech Analytics: Revolutionizing the way we do Business

April 12th, 2018 | Posted by Vaspian
Speech Analytics: Revolutionizing the Way We do Business

Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries… Read more »

Four Professional Ways to Take Your Startup to the Next Level

March 26th, 2018 | Posted by Vaspian
Four Ways to Make Your Startup More Professional

As any startup owner knows, the first few months after creating a business can be extremely tough. You’re just starting to get comfortable with your staff, your new office, and most likely, a new market, which takes time. With that being said, one of the key things every startup owner should do is professionalize. Here… Read more »

How to Prevent Your Tone from Getting Lost in Email

March 22nd, 2018 | Posted by Vaspian
How to Prevent Your Tone from Getting Lost in Email

  There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day. There are some people who simply aren’t as proficient… Read more »

Why Call Recording Will Benefit Your Business Long-Term

March 16th, 2018 | Posted by Vaspian
Why Call Recording Will Benefit Your Business Long-Term

A business should constantly be improving their services as well as their relationship with the public, and your company doesn’t need to make huge alternations in order to achieve these things, either. Sometimes the solution is as simple as a well-documented phone call. Often overlooked, call recording makes a great addition to any business across… Read more »

Importance of On-Hold Music

February 15th, 2018 | Posted by Vaspian
Importance of On Hold Music

You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did… Read more »

What Do You Need From a Business Phone System?

January 15th, 2018 | Posted by Vaspian
What Do You Need From a Business Phone System?

In order to run a successful business, you need to have a business phone system installed. Your customers need to be able to get in touch with you, and your employees need to be able to reach out to vendors, clients, and customers whenever they need to speak with them. But you shouldn’t simply install… Read more »

Are You Driving Customers Away With Your Phone System?

January 5th, 2018 | Posted by Vaspian
Are You Driving Customers Away With Your Phone System?

As a business owner, you spend a lot of time thinking of ways to attract new customers. But did you know that you could be driving some customers away because of the phone system you are using? There are many companies that utilize Interactive Voice Response systems to field calls, and while these systems are… Read more »

Enhance Customer Experience with These Technological Tools

December 29th, 2017 | Posted by Vaspian
Enhance Customer Experience with These Technological Tools

If you’re a business owner, then you’ve probably benefited from many of the latest technological advances. Even things like emails and text messaging are probably making your business run smoother and more efficiently than it had in the past. But does that mean that it’s time to stop using innovative technology to push your business… Read more »

Your Customers Still Want a Human Interaction on the Phone

November 27th, 2017 | Posted by Vaspian
Your Customers Still Want a Human Interaction on the Phone

The internet has changed the way that many companies do business. Customers no longer have to call businesses for every little thing, as they can order products, troubleshoot problems, and carry out many other tasks online as opposed to calling a business directly. But that doesn’t mean that businesses should move away from encouraging customers… Read more »

How Conference Calling Is An Asset To Your Business

November 9th, 2017 | Posted by Vaspian
How Conference Calling Is An Asset To Your Business

It’s just about impossible to run a successful business in 2017 without relying on conference calling. While it would be great to get everyone from your company together in one room to talk during meetings, it’s not always practical or feasible to do that. Therefore, you should turn to conference calling to get everyone on… Read more »