Posts Categorized: Customer Service

Earning Customer Loyalty and How to Keep It

August 28th, 2018 | Posted by Vaspian
Importance of Customer Loyalty

A company’s worth and success are determined by its customers. So, it only makes sense that your main priority aside from making a high-quality product or service is customer loyalty—and sustaining it for the long-term. It’s easier said than done. There are many elements that go into building and nurturing your customers’ loyalty. Excellent customer… Read more »

How to Scale Your Customer Support to Meet Your Growing Business

July 2nd, 2018 | Posted by Vaspian
Customer Support Team Expanding

Your business is growing, and with it, your customers’ needs and preferences. So, while you should celebrate your growth, it’s also important to stay driven and consider how you’ll successfully support your newly expanding business. Evaluate your current customer service system and plan your strategy accordingly. Your growing business means a growing need for customer… Read more »

Three Mistakes that are Driving Your Customers Away

May 30th, 2018 | Posted by Vaspian
Customer Satisfaction Ratings for Phone Service

Besides the obvious mistakes like pricing issues or poor-quality products, there are other blunders affecting your company’s success and customer loyalty. It’s vital to be aware of these errors and correct them before they drive customers from your business. Refusing to evolve It is very common to become complacent in the way you conduct your… Read more »

Technology is Changing the Hospitality Industry

September 27th, 2017 | Posted by Vaspian
Technology is Changing the Hospitality Industry

The hospitality industry is all about customer service and guest satisfaction, and more and more hotels are turning to technology to help them meet the ever-changing needs and wants of their guests. Vaspian is at the forefront of technological advances for hotels, and our VoIP phone system is perfect for streamlining processes and making sure… Read more »

Call Center Management Tips for a Stress Free Workplace

September 14th, 2017 | Posted by Vaspian

There’s no doubt about it – call center jobs can be stressful. Employees are tasked with finding solutions for customers for long hours every day, and some customers are irate, impatient and just plain rude. What’s more, call center employees are expected to remain calm, collected and professional at all times, never displaying a hint… Read more »

How to Listen to Your Customers

August 24th, 2017 | Posted by Vaspian
In order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide.

As we all know, the main goal of any business is to make money, however, in order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide. There is nothing more effective for improving the quality of your products… Read more »

Personality Traits for Call Center Candidate

August 11th, 2017 | Posted by Vaspian

Call center agents are often the first and last line of defense in maintaining and growing a customer base, which can make or break your business. A negative customer service experience leaves a longer lasting effect than a positive experience, so it is very important that the customer feels good about the interaction they have… Read more »

Tips On Upselling Customers Over the Phone

May 5th, 2017 | Posted by Vaspian

Every touchpoint you have with a customer is a unique opportunity to make it meaningful, and phone calls are no different. Upselling is one such way to make this conversation pay off far beyond the time of the call. This skill should be developed and refined in your employees. When conducting business over the phone,… Read more »

Tips on Professional Phone Etiquette

April 5th, 2017 | Posted by Vaspian

Conducting business over the phone can be an art of its own. Sure, anyone can pick up the phone and call a customer, but it’s not as easy to master as one may think. Using the phone in business requires a certain tact and finesse as the person on the other side of the phone… Read more »

Why Text is Not an Ideal Communication Form

April 3rd, 2017 | Posted by Vaspian

It is no secret that text is not always the most ideal communication form, especially for businesses. In today’s evolving society, new ways of communicating with other people are popping up each day. In result, more and more individuals are trending to prefer text or email over phone calls. In addition, more and more the… Read more »