Vaspian’s call recording feature allows conversations between your customers and agents to be placed in a digital audio file format. You can retrieve, play back, and store all recordings. Vaspian is a pioneer in innovation for call recording with instant playback, one-year archive, and seven filters to search your recordings with. We record in dual audio automatically preparing the best quality recording should you become interested in Speech Analytics, whereby the recordings will be transcribed to text, allowing you to search through your calls by key words and phrases. All call recordings with Vaspian can be downloaded and added as attachments to emails for instant sharing.
Our monitoring software feature allows you to monitor calls on the extensions of your choice.
Call recording and monitoring provide you with superior data analytics and allow for improved customer service.
- Learn more about your customers’ needs
- Improve phone service provided
- Settle disputes
- Maintain code compliance
- Verify customer information
- Coach new employees
How Do Different Industries Take Advantage of This Feature?
Debt Collection Companies
Required to record and store calls by FDCPA regulations, call centers and debt collection companies rely on call recording features to stay in compliance. Call center monitoring software tools are also a useful way for management to keep agents on track and drive revenue.
Banks, credit unions and investments firms can use call recording to enhance customer service, verify information and maintain code compliance. Call recordings provide an audit trail for verbal transactions and record of information transfer.
Call recording makes taking surveys and creating targeted calls easy for voting centers, political offices, public services and other institutions.
Doctors’ offices, hospitals and other medical institutions can use call recording to maintain code compliance and secure confidential patient information.
Reduce costs of communications and take advantage of clear call quality with more capabilities. Learn more about the call recording features for your industry and customizing call systems for your business with Vaspian.