Call Center Recording & Monitoring Software

Call Center Call Recording & Monitoring Software

Vaspian’s call recording feature allows conversations between your customers and agents to be placed in a digital audio file format. You can retrieve, play back, and store all recordings. Vaspian is a pioneer in innovation for call recording with instant playback, one-year archive, and seven filters to search your recordings with. We record in dual audio automatically preparing the best quality recording should you become interested in Speech Analytics, whereby the recordings will be transcribed to text, allowing you to search through your calls by key words and phrases. All call recordings with Vaspian can be downloaded and added as attachments to emails for instant sharing.

Our monitoring software feature allows you to monitor calls on the extensions of your choice.

Call recording and monitoring provide you with superior data analytics and allow for improved customer service.

  • Learn more about your customers’ needs
  • Improve phone service provided
  • Settle disputes
  • Maintain code compliance
  • Verify customer information
  • Coach new employees

How Do Different Industries Take Advantage of This Feature?

Debt Collection Companies

Required to record and store calls by FDCPA regulations, call centers and debt collection companies rely on call recording features to stay in compliance. Call center monitoring software tools are also a useful way for management to keep agents on track and drive revenue.

Financial Services

Banks, credit unions and investments firms can use call recording to enhance customer service, verify information and maintain code compliance. Call recordings provide an audit trail for verbal transactions and record of information transfer.

Government Offices

Call recording makes taking surveys and creating targeted calls easy for voting centers, political offices, public services and other institutions.

Healthcare Providers

Doctors’ offices, hospitals and other medical institutions can use call recording to maintain code compliance and secure confidential patient information.

Reduce costs of communications and take advantage of clear call quality with more capabilities. Learn more about the call recording features for your industry and customizing call systems for your business with Vaspian.

Key Benefits

365 Days of Archival

Our call recording and monitoring services come with one year of free cloud storage for all calls.

Predictive Search & Filters

Easily find and use any call that you are looking for. Search by criteria including direction, extension, call group, origination number, destination number, date and time.

Extension Based Cost

Unlimited recording is available for $10 per extension. Record as many or as few extensions as you wish with the ability to update this number at any time.

Unique Monitoring Features

Enjoy features like call monitor, whisper, barge and steal.