Call Center Recording & Monitoring Software

Call Center Call Recording & Monitoring SoftwareVaspian’s call recording and monitoring software features allows you to record and monitor calls on the extensions of your choice.

Call recording and monitoring provide you with superior data analytics and allow for improved customer service.

  • Learn more about your customers’ needs
  • Improve phone service provided
  • Settle disputes
  • Maintain code compliance
  • Verify customer information
  • Coach new employees

How Do Different Industries Take Advantage of This Feature?

Debt Collection Companies

Required to record and store calls by FDCPA regulations, call centers and debt collection companies rely on call recording features to stay in compliance. Call monitoring software tools are also a useful way for management to keep agents on track and drive revenue.

Financial Services

Banks, credit unions and investments firms can use call recording to enhance customer service, verify information and maintain code compliance. Call recordings provide an audit trail for verbal transactions and record of information transfer.

Government Offices

Call recording makes taking surveys and creating targeted calls easy for voting centers, political offices, public services and other institutions.

Healthcare Providers

Doctors’ offices, hospitals and other medical institutions can use call recording to maintain code compliance and secure confidential patient information.

Reduce costs of communications and take advantage of clear call quality with more capabilities. Learn more about the call recording features for your industry and customizing call systems for your business with Vaspian.

Key Benefits

365 Days of Archival

Our call recording and monitoring services come with one year of free cloud storage for all calls.

Predictive Search & Filters

Easily find and use any call that you are looking for. Search by criteria including direction, extension, call group, origination number, destination number, date and time.

Extension Based Cost

Unlimited recording is available for $10 per extension. Record as many or as few extensions as you wish with the ability to update this number at any time.

Unique Monitoring Features

Enjoy features like call monitor, whisper, barge and steal.