Often used in the customer service, technical support and medical industries, calling queueing systems are a useful way to assist customers during your busiest hours.
How Does Call Queuing Work?
During non-busy hours, staff can simply pick up the phone to answer calls. At peak call volume, the call queueing system will play a message to callers, letting them know that all associates are currently assisting other customers.
Queues are an informative, easy-to-manage system that keep callers informed of their placement in line while helping staff to stay organized and successful during the busiest of operating hours.
What Is Displayed on Your Call Queueing System?
Vaspian’s call queueing systems provide real-time information that assist organizations in managing calls during high volume periods.
Your system will display:
- Number of calls in queue
- Agent status (logged in/out, available, on call)
- Average hold time
- Maximum hold time
- Abandonment rate
- Service level