Top Trends that are Influencing Call Centers in 2018

May 25th, 2018 | Posted by Vaspian
Employees Using Cloud Based Communication at a Call Center

Clarity, reliability and functionality have always been key elements in the call center communication strategy. This year looks to add improved analytics, reporting, social media and more to the list. Call centers are beginning to utilize cloud-based communications to increase productivity and encourage collaboration. Although cloud-based communications have infiltrated many business’ communication strategies already, 2018… Read more »

Switch Phone Companies without the Hassle

May 11th, 2018 | Posted by Vaspian
VoIP phone and headset for your business

You know your business deserves better than what your current phone company is offering. However, more often than not, people would rather deal with the non-existent features and dropped calls rather than go through the process of switching phone companies – until now. With Vaspian, switching is made simple. We provide you with all of… Read more »

The Advantages of a VoIP Phone System for Your Business

May 9th, 2018 | Posted by Vaspian
VoIP Headset connected to the Internet

Voice over Internet Protocol calls utilize your Internet access rather than the conventional or analog phone system. Rather than dialing up, a VoIP system goes online and makes your phone system easily accessible on any device without boundaries. Having VoIP technology holds a number of key advantages for your business. A VoIP phone system will… Read more »

Rethinking the Conference Call

May 8th, 2018 | Posted by Vaspian
Employees on a conference call

Does your company have employees who work remotely? Or do you have different locations scattered throughout your state or across the country? If so, one of the best ways to ensure all of your employees are on the same page is by holding regular conference calls. There are many third-party conference calling services that could… Read more »

Call Recording for Compliancy: Banks and Financial Institutions at Risk

April 30th, 2018 | Posted by Vaspian
Call Recording for Compliancy: Banks and Financial Institutions at Risk

There are a lot of different rules and regulations that banks and other financial institutions need to follow on a regular basis. One of the most important rules involves call recording for compliance. All calls that are made or received by a bank or financial institution must be recorded according to federal regulatory requirements. Regardless… Read more »

Call Center Management: Speech Analytics will Save the Day. Here’s How.

April 17th, 2018 | Posted by Vaspian

Prior to the advent of speech analytics software, enterprises of all sizes had difficulty extracting information from phone interactions in their call centers. These companies had only three indicators to rely on for better content management of calls: energy, volume, and pitch. Within the last four to five years, the speech analytics market has experienced… Read more »

Speech Analytics: Revolutionizing the way we do Business

April 12th, 2018 | Posted by Vaspian
Speech Analytics: Revolutionizing the Way We do Business

Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries… Read more »

Four Professional Ways to Take Your Startup to the Next Level

March 26th, 2018 | Posted by Vaspian
Four Ways to Make Your Startup More Professional

As any startup owner knows, the first few months after creating a business can be extremely tough. You’re just starting to get comfortable with your staff, your new office, and most likely, a new market, which takes time. With that being said, one of the key things every startup owner should do is professionalize. Here… Read more »

How to Prevent Your Tone from Getting Lost in Email

March 22nd, 2018 | Posted by Vaspian
How to Prevent Your Tone from Getting Lost in Email

  There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day. There are some people who simply aren’t as proficient… Read more »