How to Ensure Compliance at Your Debt Collection Agency

April 1st, 2019 | Posted by Vaspian
Compliance concept for debt collection agencies

Debt collection is a tough business, and debt collection agencies must work hard to understand what they can and cannot say and do to consumers and businesses in debt. With all of the rules and regulations established for debt collection agencies, it proves difficult to stay 100% compliant, but it’s not impossible. Let’s break down… Read more »

Vaspian Myth-Busters on VoIP Phone Systems

April 1st, 2019 | Posted by Vaspian
Hnad of man using a VoIP phone system and VoIP network

Switching phone providers sounds expensive, unnecessary, full of headaches to install, and impossible to manage. Here, we will break through common misconceptions about the TOP FOUR myths that keep you from the best decision you could ever make for your business. VoIP is EXPENSIVE In fact, only 17% of all businesses still operate on landline… Read more »

Key Considerations to Make When Choosing a Business Phone System

March 27th, 2019 | Posted by Vaspian
man using his business phone system

Whether you’re a startup or an established company, your phone system is a vital lifeline between you and your clientele. However, how do you know which phone system and phone provider is right for you? Or better yet, how do you know if your current system is up to par? Here are some essential considerations… Read more »

8 Ways to Improve Your Medical Office Phone Systems

March 26th, 2019 | Posted by Vaspian
doctor's office phone system

With patients constantly calling in with questions, for prescription refills or to schedule appointments, the phones in your medical office are probably ringing off the hook. If you are feeling swamped by the number of calls you are facing each day—or your patients are complaining that your phone system is difficult to navigate—it may be… Read more »

Your Guide to Speech Analytics for Business [Infographic]

February 20th, 2019 | Posted by Vaspian

You may have heard the term, “speech analytics,” but do you actually know what it means? It means compliance; it means improved agent performance; it means better customer care. This advanced, yet affordable software will act as your third hand, presenting you with the ability to take advantage of potential sales opportunities, identify reoccurring problems,… Read more »

Top Customer Complaints When Calling a Business

November 27th, 2018 | Posted by Vaspian
Angry woman on the phone on hold with a business

When a customer calls a business, they expect quick answers and a smooth transaction. However, this is not always the case, and customers often end up having a subpar calling experience. Below are some of the top complaints customers have when dealing with a business’ phone system and how you can resolve them. “I just… Read more »

How to Define Your Business Brand Identity

August 31st, 2018 | Posted by Vaspian
Building a Brand for Your Start Up Business

What’s your business’ brand identity? For many, it might not be a very simple question. Brand identity is a culmination of many factors, and for some companies, it can take a little while before they have identified and feel comfortable with their brand. A powerful brand identity is paramount to finding success in your industry,… Read more »

Earning Customer Loyalty and How to Keep It

August 28th, 2018 | Posted by Vaspian
Importance of Customer Loyalty

A company’s worth and success are determined by its customers. So, it only makes sense that your main priority aside from making a high-quality product or service is customer loyalty—and sustaining it for the long-term. It’s easier said than done. There are many elements that go into building and nurturing your customers’ loyalty. Excellent customer… Read more »

The Rise of Word of Mouth Marketing and Why You Should Care

August 23rd, 2018 | Posted by Vaspian
Customers Spread the Word About Your Brand

It’s an old concept that’s being brought to the forefront of modern-day marketing strategies: word of mouth marketing (WOMM). When a consumer talks about a brand that they use and love, they are proving to be the Most Valuable Player of your marketing team. After all, 92% of consumers trust referrals or recommendations from people… Read more »

The Importance of Small Talk in Business and Why You Need to Get Better at It

August 21st, 2018 | Posted by Vaspian
Businesswoman Improving Small Talk Skills

It’s no secret that (well-executed) small talk is a necessity in the world of business. Love it or hate it, that little polite conversation is here to stay. Perfect for building connections with partners and clientele, small talk has the ability to take your relationships to new levels, helping you achieve trust and loyalty with… Read more »