A Step-by-Step Guide for Switching to a VoIP Phone System

December 30th, 2019 | Posted by Vaspian
A Step-by-Step Guide for Switching to a VoIP Phone System

So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over on-premise phones—15% more, in fact, from past years. However, while VoIP can bring many… Read more »

7 Reasons to Offer Remote Working for Your Business

December 19th, 2019 | Posted by Vaspian
7 Reasons to Offer Remote Working for Your Business

As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, experts believe that the fastest growing jobs will be those that offer remote… Read more »

Dos and Don’ts for Good Conference Calling Etiquette

December 12th, 2019 | Posted by Vaspian
Dos and Don'ts for Good Conference Calling Etiquette

Conference calling with a VoIP phone system has become one of the most widely used forms of communication in recent years. It’s an easy way to host meetings, training courses, and other events when you, your employees, and your clients are spread across the country (or the world). However, hosting a conference call is much… Read more »

4 Ways to Improve Employee Experience

December 5th, 2019 | Posted by Vaspian
4 Ways to Improve Employee Experience

Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can translate into good customer experience, meaning that it’s even more important for you treat your employees… Read more »

Everything You Need to Know About Skills-Based Routing

November 25th, 2019 | Posted by Vaspian
Everything You Need to Know About Skills-Based Routing

If you’re a call center, you likely be fielding hundreds of calls in a single day. Customers will be calling in with all sorts of problems and expecting the person on the other end of the phone to help. It’s why many call centers use call routing to control which incoming calls go to which… Read more »

Customer Service vs. Customer Experience: What They Are and Why They Matter

November 21st, 2019 | Posted by Vaspian
Customer Service vs. Customer Experience: What They Are and Why They Matter

Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, to make the distinction so that you can properly address your customers’ needs. Let’s take a deeper… Read more »

How VoIP Can Help Your Business During the Holidays

November 14th, 2019 | Posted by Vaspian
How VoIP Can Help Your Business During the Holidays

While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish dinners; we’re also talking about the stress you’ll endure just trying to… Read more »

4 Ways Cloud VoIP Can Transform Your Medical Office

November 12th, 2019 | Posted by Vaspian
4 Ways Cloud VoIP Can Transform Your Medical Office

When we go to the doctor’s office, we expect to be treated with the utmost care. This applies both medically and professionally. We see our doctor in order to be treated, but a doctor won’t be able to effectively treat their patients if their medical office isn’t running properly. A medical office is the first… Read more »

Hardphones vs. Softphones: What’s the Difference?

October 28th, 2019 | Posted by Vaspian
Hardphones vs. Softphones

One of the great things about VoIP phones is that they can adapt to your needs. Whether you travel across the country or stay right at your desk, your VoIP phone system will be able to keep up with whatever you throw at it. As such, there are a variety of VoIP phones out on… Read more »

The Top Mistakes That Are Driving Away Your Customers

October 21st, 2019 | Posted by Vaspian
The Top Mistakes That Are Driving Away Your Customers

Besides the obvious mistakes like pricing issues or poor-quality products, there are other blunders that could be affecting your company’s success and customer loyalty. In these cases, it mainly has to do with customer service. How well you conduct your business with your customers will largely determine how loyal they remain to your company. In… Read more »