Call Center Management: Speech Analytics will Save the Day. Here’s How.

April 17th, 2018 | Posted by Vaspian

Prior to the advent of speech analytics software, enterprises of all sizes had difficulty extracting information from phone interactions in their call centers. These companies had only three indicators to rely on for better content management of calls: energy, volume, and pitch. Within the last four to five years, the speech analytics market has experienced… Read more »

Speech Analytics: Revolutionizing the way we do Business

April 12th, 2018 | Posted by Vaspian
Speech Analytics: Revolutionizing the Way We do Business

Speech analytic technology is changing the way we do business by providing companies with accurate transcriptions of phone calls through the aid of several innovative features. These features include built-in sentiment tools, searchable data interfaces, and agent and customer score cards. Here is how speech analytic technology is successfully being used across several different industries… Read more »

Four Professional Ways to Take Your Startup to the Next Level

March 26th, 2018 | Posted by Vaspian
Four Ways to Make Your Startup More Professional

As any startup owner knows, the first few months after creating a business can be extremely tough. You’re just starting to get comfortable with your staff, your new office, and most likely, a new market, which takes time. With that being said, one of the key things every startup owner should do is professionalize. Here… Read more »

How to Prevent Your Tone from Getting Lost in Email

March 22nd, 2018 | Posted by Vaspian
How to Prevent Your Tone from Getting Lost in Email

  There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day. There are some people who simply aren’t as proficient… Read more »

Why Call Recording Will Benefit Your Business Long-Term

March 16th, 2018 | Posted by Vaspian
Why Call Recording Will Benefit Your Business Long-Term

A business should constantly be improving their services as well as their relationship with the public, and your company doesn’t need to make huge alternations in order to achieve these things, either. Sometimes the solution is as simple as a well-documented phone call. Often overlooked, call recording makes a great addition to any business across… Read more »

Importance of On-Hold Music

February 15th, 2018 | Posted by Vaspian
Importance of On Hold Music

You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did… Read more »

Must Know Speakerphone Etiquette

February 13th, 2018 | Posted by Vaspian
Must Know Speakerphone Etiquette

Using a speakerphone at work can be a great way to get multiple people on a call. But with background noises and other distractions, it’s easy for things to go awry. Follow these must-know etiquette tips to make sure your call is a successful one. Be transparent Always ask the person you are calling if… Read more »

Shy Away From These Bad Remote Work Habits

February 8th, 2018 | Posted by Vaspian
Shy Away From These Bad Remote Work Habits

Working remotely can be a great opportunity for a lot of people. It allows them to cut down on the amount of time they spend commuting and reduces the stress they feel when they have to head into the office every day. But unfortunately, remote workers can also develop bad habits while working from home…. Read more »

What Do You Need From a Business Phone System?

January 15th, 2018 | Posted by Vaspian
What Do You Need From a Business Phone System?

In order to run a successful business, you need to have a business phone system installed. Your customers need to be able to get in touch with you, and your employees need to be able to reach out to vendors, clients, and customers whenever they need to speak with them. But you shouldn’t simply install… Read more »

Phone Marketing History

January 11th, 2018 | Posted by Vaspian
Phone Marketing History

Since the early 1900s, companies have used phone technology to reach out to potential customers. Steel and financial services companies in the early days of the last century used the brand-new telephone device to find new customers and maintain existing ones. It wasn’t until the 1980s, however, that modern phone marketing as we know it… Read more »