What is VoIP?

June 29th, 2016 | Posted by Vaspian

For business owners looking into their phone service options, VoIP is a word heard frequently. A service that has been around for longer than you make think, VoIP continues to grow in popularity thanks to the flexibility it provides and the unique array of services it can offer. But what does this combination of four… Read more »

Four Benefits of VoIP for Your Small Business

June 29th, 2016 | Posted by Vaspian
small business VoIP

One of the biggest misconceptions about VoIP phone systems is that they are most helpful for big businesses, but there are plenty of VoIP assets that small business owners can take advantage of too. From multi-location integration to call reporting, there are a variety of unique service options that will help your small business improve… Read more »

Three Reasons Having a VoIP Phone System Remains Important

June 29th, 2016 | Posted by Vaspian
VoIP Phone System

According to a PEW Research Center survey, adults cited the landline telephone as the second easiest technology to give up (social media being the first). And while this may have you thinking that voice communication is becoming less important, this isn’t true when it comes to the business world. Customers still need human interaction: Someone… Read more »

Don’t Miss Calls Just Because You’re Away from Your Desk

June 6th, 2016 | Posted by Vaspian
businessman on phone

If you are always on the go – meeting with clients, attending conferences and working on projects with coworkers – it is easy to miss phone calls. And whether you have potential clients, customers or coworkers calling you, you don’t want to leave them hanging. Luckily, with a VoIP phone system, you don’t ever have… Read more »

A Brief History of Everything VoIP

June 6th, 2016 | Posted by Vaspian
History of VoIP

Maybe you’re too young to have ever willed the clock’s hands to hit 9 p.m. so you could make your long-distance call without fretting over the cost of the conversation. But just 20 years ago, it was a different world, and nights and weekends were the time to reach out to out-of-state family, friends or… Read more »

Ensure All Employees Are Trained to Use Your VoIP Phone System

June 6th, 2016 | Posted by Vaspian
VoIP employee training

Available with a wide range of features that many employees are not used to using, a VoIP phone system may seem overwhelming at first, but it is actually very simple to learn. Training your employees on how your new phone system works will do plenty of good for your company as a whole, boosting confidence,… Read more »

Better Data, Better Calls – Using Speech Analytics

May 9th, 2016 | Posted by Vaspian
speech analytics

Receiving and analyzing accurate data is key for any successful business. Unfortunately, collecting data can become difficult and unreliable when your business is primarily done over the phone. Luckily, the technology boom has created opportunity for problems like this to be solved. Enter, speech analytics. Vaspian has taken typical call monitoring to the next level… Read more »

Improve Hotel Guest Satisfaction with VoIP Features

May 2nd, 2016 | Posted by Vaspian
VoIP Phone System in Hotel

When it comes to the hospitality industry, nothing is more important than guest satisfaction. A pleasant stay will result in return visits and well as positive word-of-mouth marketing – and maybe even a 5-star social media review! In such a competitive field, it is the little things that can make the biggest impact, which is… Read more »

Four Ways Telecommuting Helps Both Employers and Employees

April 26th, 2016 | Posted by Vaspian
man working from home

In recent years, more and more companies have experimented with the idea of telecommuting; allowing employees to work from the comfort of home full time or part time. Wondering what benefits telecommuting can provide your company? Here are just a few of the biggest reasons businesses switch to telecommunication: Increase Productivity According to a Stanford… Read more »

Don’t Miss a Single Word: The Benefits of Call Recording

April 1st, 2016 | Posted by Vaspian
call recording for businesses

Regardless of the size of your business, providing quality customer service is of the utmost importance. And if your company spends a decent amount of time on the phone, one of the best ways to improve your customer service is by utilizing a call recording service. Much more than just a way to review your… Read more »