5 Ways To Set Up A Successful Conference Call

September 12th, 2016 | Posted by Vaspian
Successful Conference Call

  Perhaps the only thing worse than a waste-of-time, unproductive meeting, is having such a meeting over the phone. Conference calls can be a fantastic way for businesses to get things done, but not if they are mishandled. With some foresight, you can keep your conference calls from becoming events employees or clients avoid. Here… Read more »

Is Faxing Dead? Not So With Vfax – Fax To Email

September 6th, 2016 | Posted by Vaspian
fax machine

It would be a great challenge to find a phrase in modern business that induces more eye rolling than, “No, you can’t email that. You have to fax it to us.” If your office has been around long enough, you may have a fax machine or some piece of combination equipment, like a printer/scanner that… Read more »

Telecommuting Can Increase Employee Retention

August 30th, 2016 | Posted by Vaspian
Work From Home

Making sure your employees are happy is a vital component to your company’s overall success. High turnover rates can not only harm your reputation, but they can also put more stress on employees working to keep up with production and meet deadlines on time. By meeting the needs and demands of your employees as best… Read more »

Five Basic VoIP Terms to Know

August 15th, 2016 | Posted by Vaspian
on phone at work

Whether your business is just considering the use of a cloud based phone service or you have been using one for years, but don’t know much about the terms that your service provider mentions, Vaspian is here to help clear things up. There is a lot of jargon, and many abbreviations, associated with the VoIP… Read more »

Manage Your Operation in Real Time with Reporting and Wallboards

August 15th, 2016 | Posted by Vaspian
call center

Regardless of what type of company your call center is located within, it is essential that you are keeping an eye on your employees and their productivity during the course of any given day. With Vaspian’s call reporting and wallboard services, managers can gain a whole new level of control with the ability to review… Read more »

Looking at the Development of Speech Analytics

August 9th, 2016 | Posted by Vaspian
speech analytics

Speech analytics is a relatively new concept that has been more thoroughly developed in recent years, making it a fast-growing business information tool that is becoming essential for businesses to truly thrive. Speech analytics gives businesses a variety of tools to better manage and track their call interactions, and can include automatic transcription of call center… Read more »

Speech Analytics & Revenue

July 13th, 2016 | Posted by Vaspian
speech analytics revenue

It is common knowledge that every business wants to make more money, and that companies are always looking for new and inventive ways to increase revenue. But instead of chasing after unknown channels; a great way of finding more revenue is to look at how it is currently being created and then figuring out how… Read more »

Speech Analytics & Buying Tendencies

July 13th, 2016 | Posted by Vaspian
customer buying tendencies

One of the more frustrating experiences in a business is seeing good sales opportunities that are not closed. We have all had our share. The potential revenue that was so close, but then lost, can be staggering. The good news for companies that make the majority of their sales over the phone: There is now a… Read more »

Speech Analytics & Compliance

July 13th, 2016 | Posted by Vaspian
using speech analytics

Compliance is a formal and serious topic for every business. And for companies that handle most of their customer interactions over the phone, it is important to maintain a record of these calls to ensure that proper compliance is always being followed. Here at Vaspian, many of our customers have faced high volumes of phone traffic… Read more »