Ensure All Employees Are Trained to Use Your VoIP Phone System

June 6th, 2016 | Posted by Vaspian
VoIP employee training

Available with a wide range of features that many employees are not used to using, a VoIP phone system may seem overwhelming at first, but it is actually very simple to learn. Training your employees on how your new phone system works will do plenty of good for your company as a whole, boosting confidence,… Read more »

Better Data, Better Calls – Using Speech Analytics

May 9th, 2016 | Posted by Vaspian
speech analytics

Receiving and analyzing accurate data is key for any successful business. Unfortunately, collecting data can become difficult and unreliable when your business is primarily done over the phone. Luckily, the technology boom has created opportunity for problems like this to be solved. Enter, speech analytics. Vaspian has taken typical call monitoring to the next level… Read more »

Improve Hotel Guest Satisfaction with VoIP Features

May 2nd, 2016 | Posted by Vaspian
VoIP Phone System in Hotel

When it comes to the hospitality industry, nothing is more important than guest satisfaction. A pleasant stay will result in return visits and well as positive word-of-mouth marketing – and maybe even a 5-star social media review! In such a competitive field, it is the little things that can make the biggest impact, which is… Read more »

Four Ways Telecommuting Helps Both Employers and Employees

April 26th, 2016 | Posted by Vaspian
man working from home

In recent years, more and more companies have experimented with the idea of telecommuting; allowing employees to work from the comfort of home full time or part time. Wondering what benefits telecommuting can provide your company? Here are just a few of the biggest reasons businesses switch to telecommunication: Increase Productivity According to a Stanford… Read more »

Don’t Miss a Single Word: The Benefits of Call Recording

April 1st, 2016 | Posted by Vaspian
call recording for businesses

Regardless of the size of your business, providing quality customer service is of the utmost importance. And if your company spends a decent amount of time on the phone, one of the best ways to improve your customer service is by utilizing a call recording service. Much more than just a way to review your… Read more »

Changing Your Business Plan to Account for Your Busy Phone Times

March 2nd, 2016 | Posted by Vaspian
customer left on hold

Regardless of what industry you are in, one thing will always remain the same. No customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And there is absolutely nothing more frustrating. So how long… Read more »

Ensure Productivity Regardless of Where You’re Working From

February 12th, 2016 | Posted by Vaspian
business man on cell phone

When you own a growing business, work can take you almost anywhere and regardless of where you are stationed, the ability to stay in communication with employees and customers is crucial. But how can you do that regardless of if you are at the airport waiting to catch a flight, at a meeting across town… Read more »

Under your nose: A second look at the data you already have

February 8th, 2016 | Posted by Vaspian
call records

Everyone has is it. It’s pouring in all the time. You’re practically drowning in it. Unused data. Unused Data An important part of the information overload we live in today is filtering out the useless and betting on the useful in order to project our actions for success. But what if that information you’ve shrugged… Read more »

A Hidden Advantage to Buying a Hosted Phone System

January 14th, 2016 | Posted by Vaspian
office reception desk

Taking the time to reexamine how your business works sounds about as pleasant as a trip to the dentist. But without doing this from time to time, we get stuck in our own ruts and can miss out on the possibility for real improvement. Here are a few simple examples: Hosted phone systems give you… Read more »

The Perception of Network Capabilities: Core Network Reliability

January 14th, 2016 | Posted by Vaspian
making phone call

As a cloud-based phone system service provider, network reliability is a critical element that is constantly being reviewed, tested and improved. Still, the truth is that both data and voice traffic ultimately go onto other carrier networks and we, the service provider, have minimal influence over that segment. We know that the large carrier networks… Read more »