4 Tips to Make Working from Home Easier

April 21st, 2020 | Posted by Vaspian
4 Tips to Make Working from Home Easier

Ever since the coronavirus was declared a world-wide pandemic, more and more businesses have made their employees work from home. While telecommuting can certainly have its benefits, it can be difficult to start for the first time. Whether your kids are distracting you or you’re having a hard time getting off that couch, here are… Read more »

How Live Monitoring Can Benefit Your Call Center

February 26th, 2020 | Posted by Vaspian
How Live Monitoring Can Benefit Your Call Center

Whenever you hire new employees at your call center, you as a manager will have to take time out of your day to coach them and get them up to speed on what has to be done. After all, not everyone comes into a call center knowing exactly how to do the job. One of… Read more »

6 Ways VoIP Can Save Your Business Money

February 4th, 2020 | Posted by Vaspian
6 Ways VoIP Can Save Your Business Money

Every business owner looks for ways that can save them money. After all, reducing costs and improving your revenue is one of the basics of good business management. It’s why many businesses are switching to VoIP, as cloud-based Voice over Internet Protocol can drastically reduce what your business spends on communication. Here’s how: Cheaper hardware… Read more »

5 Tips for Coaching Call Center Employees

January 15th, 2020 | Posted by Vaspian
5 Tips for Coaching Call Center Employees

Many people who work in a call center have to learn on the job. After all, no one goes to school for “call centering,” and so what they didn’t learn from professors they now have to learn from you. Certain tools such as call recording, call monitoring, and speech analytics can help you and your… Read more »

How to Cold Call: Tips and Techniques for Mastering Cold Calling

January 8th, 2020 | Posted by Vaspian
How to Cold Call

There are very few people out there who genuinely enjoy cold calling. Most find it awkward, others absolutely anxiety-inducing. Millennials especially despise making phone calls, often preferring to email or text the people they need to contact. Yet, while it may be easy to email someone, you will have to cold call someone at least… Read more »

How to Overcome Phone Anxiety at Work

January 4th, 2020 | Posted by Vaspian

As more and more Millennials are entering the workforce, there is something that they must all confront at one point or another: phone calls. Millennials despise phone calls, with 81% admitting to some anxiety when picking up the phone. We can hardly blame them. They grew up in an age where texting and emailing reigned… Read more »

A Step-by-Step Guide for Switching to a VoIP Phone System

December 30th, 2019 | Posted by Vaspian
A Step-by-Step Guide for Switching to a VoIP Phone System

So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over on-premise phones—15% more, in fact, from past years. However, while VoIP can bring many… Read more »

7 Reasons to Offer Remote Working for Your Business

December 19th, 2019 | Posted by Vaspian
7 Reasons to Offer Remote Working for Your Business

As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, experts believe that the fastest growing jobs will be those that offer remote… Read more »

Dos and Don’ts for Good Conference Calling Etiquette

December 12th, 2019 | Posted by Vaspian
Dos and Don'ts for Good Conference Calling Etiquette

Conference calling with a VoIP phone system has become one of the most widely used forms of communication in recent years. It’s an easy way to host meetings, training courses, and other events when you, your employees, and your clients are spread across the country (or the world). However, hosting a conference call is much… Read more »

4 Ways to Improve Employee Experience

December 5th, 2019 | Posted by Vaspian
4 Ways to Improve Employee Experience

Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can translate into good customer experience, meaning that it’s even more important for you treat your employees… Read more »