Business Phone Etiquette Tips

October 5th, 2020 | Posted by Vaspian
Business Phone Etiquette Tips

Conducting business over the phone can be an art of its own. Sure, anyone can pick up the phone and call a customer, but it is not as easy to master as one may think. Because there are no facial cues, using the phone in business requires a certain tact and finesse. So, it is… Read more »

How to Keep Your Remote Workers Engaged

August 14th, 2020 | Posted by Vaspian
How to Keep Remote Workers Engaged

The coronavirus has forced many Americans to become remote workers. While remote work has a variety of benefits, there are some drawbacks. Namely, workers will feel less engaged with their company and their team. They don’t have the breakroom to chat and bond with their coworkers, making them feel isolated, unappreciated, and unmotivated to do… Read more »

How to Set Up the Ideal Home Office

May 1st, 2020 | Posted by Vaspian
How to Set Up the Ideal Home Office

If you’re like most Americans, you have likely been spending these past few months in quarantine working from home. While many states are starting to ease restrictions, most businesses are not in a hurry to bring their employees back to the office. This means, most of us will be working from home the remainder of… Read more »

4 Tips to Make Working from Home Easier

April 21st, 2020 | Posted by Vaspian
4 Tips to Make Working from Home Easier

Ever since the coronavirus was declared a world-wide pandemic, more and more businesses have made their employees work from home. While telecommuting can certainly have its benefits, it can be difficult to start for the first time. Whether your kids are distracting you or you’re having a hard time getting off that couch, here are… Read more »

How Live Monitoring Can Benefit Your Call Center

February 26th, 2020 | Posted by Vaspian
How Live Monitoring Can Benefit Your Call Center

Whenever you hire new employees at your call center, you as a manager will have to take time out of your day to coach them and get them up to speed on what has to be done. After all, not everyone comes into a call center knowing exactly how to do the job. One of… Read more »

6 Ways VoIP Can Save Your Business Money

February 4th, 2020 | Posted by Vaspian
6 Ways VoIP Can Save Your Business Money

Every business owner looks for ways that can save them money. After all, reducing costs and improving your revenue is one of the basics of good business management. It’s why many businesses are switching to VoIP, as cloud-based Voice over Internet Protocol can drastically reduce what your business spends on communication. Here’s how: Cheaper hardware… Read more »

5 Tips for Coaching Call Center Employees

January 15th, 2020 | Posted by Vaspian
5 Tips for Coaching Call Center Employees

Many people who work in a call center have to learn on the job. After all, no one goes to school for “call centering,” and so what they didn’t learn from professors they now have to learn from you. Certain tools such as call recording, call monitoring, and speech analytics can help you and your… Read more »

How to Cold Call: Tips and Techniques for Mastering Cold Calling

January 8th, 2020 | Posted by Vaspian
How to Cold Call

There are very few people out there who genuinely enjoy cold calling. Most find it awkward, others absolutely anxiety-inducing. Millennials especially despise making phone calls, often preferring to email or text the people they need to contact. Yet, while it may be easy to email someone, you will have to cold call someone at least… Read more »

How to Overcome Phone Anxiety at Work

January 4th, 2020 | Posted by Vaspian

As more and more Millennials are entering the workforce, there is something that they must all confront at one point or another: phone calls. Millennials despise phone calls, with 81% admitting to some anxiety when picking up the phone. We can hardly blame them. They grew up in an age where texting and emailing reigned… Read more »

A Step-by-Step Guide for Switching to a VoIP Phone System

December 30th, 2019 | Posted by Vaspian
A Step-by-Step Guide for Switching to a VoIP Phone System

So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over on-premise phones—15% more, in fact, from past years. However, while VoIP can bring many… Read more »