5 Tips for Coaching Call Center Employees

January 15th, 2020 | Posted by Vaspian
5 Tips for Coaching Call Center Employees

Many people who work in a call center have to learn on the job. After all, no one goes to school for “call centering,” and so what they didn’t learn from professors they now have to learn from you. Certain tools such as call recording, call monitoring, and speech analytics can help you and your… Read more »

How to Cold Call: Tips and Techniques for Mastering Cold Calling

January 8th, 2020 | Posted by Vaspian
How to Cold Call

There are very few people out there who genuinely enjoy cold calling. Most find it awkward, others absolutely anxiety-inducing. Millennials especially despise making phone calls, often preferring to email or text the people they need to contact. Yet, while it may be easy to email someone, you will have to cold call someone at least… Read more »

How to Overcome Phone Anxiety at Work

January 4th, 2020 | Posted by Vaspian

As more and more Millennials are entering the workforce, there is something that they must all confront at one point or another: phone calls. Millennials despise phone calls, with 81% admitting to some anxiety when picking up the phone. We can hardly blame them. They grew up in an age where texting and emailing reigned… Read more »

A Step-by-Step Guide for Switching to a VoIP Phone System

December 30th, 2019 | Posted by Vaspian
A Step-by-Step Guide for Switching to a VoIP Phone System

So, you’ve decided to make the switch to VoIP. Congratulations! You’re one of the many businesses that are switching from traditional landlines to Voice over Internet Protocol (VoIP) each year. Even more of those people will be using cloud-based VoIP over on-premise phones—15% more, in fact, from past years. However, while VoIP can bring many… Read more »

7 Reasons to Offer Remote Working for Your Business

December 19th, 2019 | Posted by Vaspian
7 Reasons to Offer Remote Working for Your Business

As 2019 draws to a close, business owners are setting their sights onto 2020. One of the biggest business trends that is expected for the coming year is remote working. Already, nearly two-thirds of American companies have remote workers, and in 2020, experts believe that the fastest growing jobs will be those that offer remote… Read more »

Dos and Don’ts for Good Conference Calling Etiquette

December 12th, 2019 | Posted by Vaspian
Dos and Don'ts for Good Conference Calling Etiquette

Conference calling with a VoIP phone system has become one of the most widely used forms of communication in recent years. It’s an easy way to host meetings, training courses, and other events when you, your employees, and your clients are spread across the country (or the world). However, hosting a conference call is much… Read more »

4 Ways to Improve Employee Experience

December 5th, 2019 | Posted by Vaspian
4 Ways to Improve Employee Experience

Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can translate into good customer experience, meaning that it’s even more important for you treat your employees… Read more »

Everything You Need to Know About Skills-Based Routing

November 25th, 2019 | Posted by Vaspian
Everything You Need to Know About Skills-Based Routing

If you’re a call center, you likely be fielding hundreds of calls in a single day. Customers will be calling in with all sorts of problems and expecting the person on the other end of the phone to help. It’s why many call centers use call routing to control which incoming calls go to which… Read more »

Customer Service vs. Customer Experience: What They Are and Why They Matter

November 21st, 2019 | Posted by Vaspian
Customer Service vs. Customer Experience: What They Are and Why They Matter

Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, to make the distinction so that you can properly address your customers’ needs. Let’s take a deeper… Read more »

How VoIP Can Help Your Business During the Holidays

November 14th, 2019 | Posted by Vaspian
How VoIP Can Help Your Business During the Holidays

While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish dinners; we’re also talking about the stress you’ll endure just trying to… Read more »