4 Ways to Improve Employee Experience

December 5th, 2019 | Posted by Vaspian
4 Ways to Improve Employee Experience

Customers are the lifeblood of our businesses, but our employees are the backbone. Indeed, as important as customer service and customer experience are, we can’t let that overshadow how we treat our employees. In fact, good employee experience can translate into good customer experience, meaning that it’s even more important for you treat your employees… Read more »

Everything You Need to Know About Skills-Based Routing

November 25th, 2019 | Posted by Vaspian
Everything You Need to Know About Skills-Based Routing

If you’re a call center, you likely be fielding hundreds of calls in a single day. Customers will be calling in with all sorts of problems and expecting the person on the other end of the phone to help. It’s why many call centers use call routing to control which incoming calls go to which… Read more »

Customer Service vs. Customer Experience: What They Are and Why They Matter

November 21st, 2019 | Posted by Vaspian
Customer Service vs. Customer Experience: What They Are and Why They Matter

Any successful business should understand the importance of treating their customers right. Both customer service and customer experience are vital parts of a company strategy, but the line between the two can often get muddled. It’s important, however, to make the distinction so that you can properly address your customers’ needs. Let’s take a deeper… Read more »

How VoIP Can Help Your Business During the Holidays

November 14th, 2019 | Posted by Vaspian
How VoIP Can Help Your Business During the Holidays

While Andy Williams may have dubbed it the “most wonderful time of the year,” in reality, the holidays are more like the most stressful time of the year. We’re not just talking about the craziness of buying presents, hosting parties, and throwing lavish dinners; we’re also talking about the stress you’ll endure just trying to… Read more »

4 Ways Cloud VoIP Can Transform Your Medical Office

November 12th, 2019 | Posted by Vaspian
4 Ways Cloud VoIP Can Transform Your Medical Office

When we go to the doctor’s office, we expect to be treated with the utmost care. This applies both medically and professionally. We see our doctor in order to be treated, but a doctor won’t be able to effectively treat their patients if their medical office isn’t running properly. A medical office is the first… Read more »

Hardphones vs. Softphones: What’s the Difference?

October 28th, 2019 | Posted by Vaspian
Hardphones vs. Softphones

One of the great things about VoIP phones is that they can adapt to your needs. Whether you travel across the country or stay right at your desk, your VoIP phone system will be able to keep up with whatever you throw at it. As such, there are a variety of VoIP phones out on… Read more »

The Top Mistakes That Are Driving Away Your Customers

October 21st, 2019 | Posted by Vaspian
The Top Mistakes That Are Driving Away Your Customers

Besides the obvious mistakes like pricing issues or poor-quality products, there are other blunders that could be affecting your company’s success and customer loyalty. In these cases, it mainly has to do with customer service. How well you conduct your business with your customers will largely determine how loyal they remain to your company. In… Read more »

Auto Attendant Best Practices: How to Get the Most Out of Your Auto Attendant

October 14th, 2019 | Posted by Vaspian
How to Get the Most Out of Your Auto Attendant

When people dial a number, they often expect a human voice to answer them in return. Unfortunately, due to the massive influx of calls that businesses often get, this can’t always be achieved. That’s where an auto attendant comes in. An automated recording that greets callers and reroutes them to the proper extension, auto attendant… Read more »

The Benefits of a Call Queueing System for Your Business

October 9th, 2019 | Posted by Vaspian
The Benefits of a Call Queueing System for Your Business

Any business will have their phones ringing off the hook on any given day. You’ll have customers calling in about a specific problem, manufacturers wanting to discuss a particular shipment, and even employees calling each other about certain projects. With so many calls coming in at once, it can be difficult to manage all of… Read more »

VoIP Industry Insights [Infographic]

September 30th, 2019 | Posted by Vaspian

The VoIP phone industry has exploded in recent years, and it doesn’t look like it’s going to stop any time soon. More and more people are discovering the benefits a VoIP phone system can bring to their work week. In fact, the number of cloud-based VoIP phone systems are projected to grow by 15% in… Read more »