The Importance of On-Hold Music

September 15th, 2022 | Posted by Vaspian
Importance of On Hold Music

You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did… Read more »

How to Reduce Customer Wait Times

July 22nd, 2022 | Posted by Vaspian
customer left on hold

Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on hold and transferred from department to department. And there is absolutely nothing more frustrating. So how long… Read more »

Why Small Talk is So Important for Business

May 24th, 2022 | Posted by Vaspian
Businesswoman Improving Small Talk Skills

It’s no secret that (well-executed) small talk is a necessity in the world of business. Love it or hate it, that little polite conversation is here to stay. Perfect for building connections with partners and clientele, small talk can take your relationships to new levels, helping you achieve trust and loyalty with your customers. Small… Read more »

The Best Places to Work Remotely Other Than Your Home

March 15th, 2022 | Posted by Vaspian
Telecommuting options

Since the COVID-19 Pandemic touched down in the U.S., many Americans have been working remotely. For some, this has become a permanent situation. While there are many benefits to remote work, some workers may get sick of their own four walls. Thankfully, there are other places you can go in your community to remote work…. Read more »

The Benefits of Quality Speech Analytic Software

January 25th, 2022 | Posted by Vaspian

As a call center, the experience offered to customers goes hand-in-hand with your mission’s success. A positive customer outlook can’t be achieved, however, without feedback and data. Luckily for Vaspian customers, the speech analytics software we offer can help to pinpoint areas of improvement and ensure customer satisfaction without the hassle of sifting through detailed… Read more »

The Benefits of Team Building Activities

November 21st, 2021 | Posted by Vaspian
If you have happy employees who enjoy coming to work every day due to the positive environment you’ve created, they’ll perform well and keep your customers coming back for more.

Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have employees who enjoy coming to work every day due to the positive environment you’ve created, odds are they’ll perform well and do better by those customers. So, how… Read more »

Four Professional Ways to Take Your Startup to the Next Level

September 21st, 2021 | Posted by Vaspian
Man Standing on Block Tower that Says Brand Loyalty

As any startup owner knows, the first few months after launching a business can be extremely tough. You’re just starting to get comfortable with your staff, your new office, and likely a new market. This all takes time and experience to build. By tackling important tasks one-by-one, however, professionalism can bloom, and your business can… Read more »

How to Incorporate the Hybrid Workplace Model

July 20th, 2021 | Posted by Vaspian
How to Incorporate the Hybrid Workplace Model

Last year, majority of Americans were sent away from the office and forced to work from home. Now that infection rates are falling and more Americans are getting vaccinated, the return to the office seems inevitable. Yet, many companies realized the benefits of offering remote work, thus more and more companies are offering a hybrid… Read more »

How to Prevent Your Tone from Getting Lost in Email

May 21st, 2021 | Posted by Vaspian
How to Prevent Your Tone from Getting Lost in Email

There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day. There are some people who simply aren’t as proficient in… Read more »

How to Manage Your Remote Workers

March 15th, 2021 | Posted by Vaspian
How to Manage Your Remote Workers

While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, you may have found that managing your remote workers is more… Read more »