Importance of On-Hold Music

February 15th, 2018 | Posted by Vaspian
Importance of On Hold Music

You’re stuck on-hold with a customer service rep, and on comes that music. Usually it’s a smooth jazz track or some light rock. Whatever it is, you know that the on-hold music’s time is limited, because at any moment, the customer service rep will return, interrupting the song. So you sit, and wait. But did… Read more »

Must Know Speakerphone Etiquette

February 13th, 2018 | Posted by Vaspian
Must Know Speakerphone Etiquette

Using a speakerphone at work can be a great way to get multiple people on a call. But with background noises and other distractions, it’s easy for things to go awry. Follow these must-know etiquette tips to make sure your call is a successful one. Be transparent Always ask the person you are calling if… Read more »

Shy Away From These Bad Remote Work Habits

February 8th, 2018 | Posted by Vaspian
Shy Away From These Bad Remote Work Habits

Working remotely can be a great opportunity for a lot of people. It allows them to cut down on the amount of time they spend commuting and reduces the stress they feel when they have to head into the office every day. But unfortunately, remote workers can also develop bad habits while working from home…. Read more »

What Do You Need From a Business Phone System?

January 15th, 2018 | Posted by Vaspian
What Do You Need From a Business Phone System?

In order to run a successful business, you need to have a business phone system installed. Your customers need to be able to get in touch with you, and your employees need to be able to reach out to vendors, clients, and customers whenever they need to speak with them. But you shouldn’t simply install… Read more »

Phone Marketing History

January 11th, 2018 | Posted by Vaspian
Phone Marketing History

Since the early 1900s, companies have used phone technology to reach out to potential customers. Steel and financial services companies in the early days of the last century used the brand-new telephone device to find new customers and maintain existing ones. It wasn’t until the 1980s, however, that modern phone marketing as we know it… Read more »

A New Way to View LinkedIn

January 8th, 2018 | Posted by Vaspian
A New Way to View LinkedIn

You might think that LinkedIn is only for staying in touch with your old business contacts, and searching for a new job. Well, the platform is great for doing just that. But lately, LinkedIn has taken more of an aggressive approach towards helping small companies grow and maintain their business. Here’s some info on a… Read more »

Are You Driving Customers Away With Your Phone System?

January 5th, 2018 | Posted by Vaspian
Are You Driving Customers Away With Your Phone System?

As a business owner, you spend a lot of time thinking of ways to attract new customers. But did you know that you could be driving some customers away because of the phone system you are using? There are many companies that utilize Interactive Voice Response systems to field calls, and while these systems are… Read more »

Amazon Alexa Might Help Businesses

January 2nd, 2018 | Posted by Vaspian
Amazon Alexa Might Help Businesses

There are a lot of people who have set up Amazon Echos in their homes to take advantage of the Alexa technology that Amazon offers. Alexa can help people do everything from listen to their favorite songs to set a timer for the chicken that just went into the oven. Soon, business owners and their… Read more »

Enhance Customer Experience with These Technological Tools

December 29th, 2017 | Posted by Vaspian
Enhance Customer Experience with These Technological Tools

If you’re a business owner, then you’ve probably benefited from many of the latest technological advances. Even things like emails and text messaging are probably making your business run smoother and more efficiently than it had in the past. But does that mean that it’s time to stop using innovative technology to push your business… Read more »

Your Customers Still Want a Human Interaction on the Phone

November 27th, 2017 | Posted by Vaspian
Your Customers Still Want a Human Interaction on the Phone

The internet has changed the way that many companies do business. Customers no longer have to call businesses for every little thing, as they can order products, troubleshoot problems, and carry out many other tasks online as opposed to calling a business directly. But that doesn’t mean that businesses should move away from encouraging customers… Read more »