What is Speech Analytics?
Speech analytics is the ability to take your Vaspian call recordings and provide complete and accurate transcriptions of every call separated by speaker. Features include:
- Built in sentiment tools to tell you if a customer experience was positive or negative
- Ability to search this data like Google for any keyword or phrase
- Agent and Customer Score Cards that allow you to analyze all of your calls to pick up on trends and categorize calls
For only $50 a month, with the additional extensions of your choice, you will have access to critical insights that can determine if your issues are related to people, process, technology or a combination thereof AND have the tools to identify the most effective solutions.
Statistics show that the call center and voice channel remains the number one customer interaction channel of choice. Download our PDF to learn more about how you can uses speech analytics to your advantage.