Telephone Communication Still Relevant

January 19th, 2017 | Posted by Vaspian
10131740 - portrait of a smiling businessman on phone

When you get into the office each morning, you probably walk into a ton of emails, but only a few missed phone calls. The large majority of businesses communicate frequently through e-mail with both coworkers and customers. Some businesses have even begun texting their customers. Many businesses are even texting customers, such as sale associates… Read more »

Importance of Speech Analytics

January 17th, 2017 | Posted by Vaspian
Importance of Speech Analytics

Vaspian is excited to share that we are able to offer a speech analytics service to all of our customers. Speech analytics is used with our service, call recording. Since Vaspian can record all your company’s calls for 365 days, that means you will be able to essentially “google search” a whole year worth of… Read more »

How Cloud-Based Phone Systems Fit in Your Business

December 22nd, 2016 | Posted by Vaspian
How Cloud-Based Phone Systems Fit in Your Business

Which industries are better suited for cloud-based phone systems? When looking at various options for your business, a reasonable question to ask would be: are there industries or types of businesses that are better suited to using a cloud-based phone system? Any business has plenty to gain from moving their phone system into a cloud… Read more »

Importance of Conference Calling

December 20th, 2016 | Posted by Vaspian
Importance of Conference Calling

Communication is key to running a successful business. Communication may seem like a hard task to accomplish with many departments, remote users, and offices in different locations, but it should still be a priority to keep a connection throughout your business. If you can keep communication fluid within your business, the business will function better… Read more »

Archiving Your Calls Protects Your Business

December 13th, 2016 | Posted by Vaspian
Woman On the Phone

Many companies have mixed feelings on whether or not they want to record their phone calls. Some companies want to be able to look back and find calls whenever they need them and other companies don’t see it as a priority. However, there are plenty of benefits that come with archiving your calls, from improving… Read more »

Benefits of a Call Queueing System for Businesses

November 28th, 2016 | Posted by Vaspian
Benefits of a Call Queueing System for Businesses

Vaspian has a call queueing system that is simple for businesses to use and can provide them with valuable information about incoming calls. If your business is often receiving multiple phone calls at once and you are struggling to answer them, a call queue can help your staff provide better and uninterrupted customer service to… Read more »

Call Centers Matter to Customers

November 23rd, 2016 | Posted by Vaspian

If you have ever been a customer calling to discuss an issue with a company, you likely understand the frustration of not being able to speak to someone on the phone about it. Many of us call a company with the hope of speaking to an employee on the phone. When we aren’t able to… Read more »

Setting Up The Ideal Home Office

November 7th, 2016 | Posted by Vaspian
45026007 - young female entrepreneur working in a home office at her desk

I’m Working From Home And Want A Productive Space Even five years ago, the idea of working from home was a notion relegated to only the most daring–or reckless–souls in the workforce. You had to start your own business, possibly freelancing or consulting and all the risks that entails, if you were going to “work… Read more »

Advantages Of Using A Headset

October 6th, 2016 | Posted by Vaspian
Headset2

There are many advantages to adding a headset to your phone. For starters, if you are looking to walk and talk at the same time, there are many options. Corded headsets are available to allow you walk up to 300 feet away from your desk while still maintaining a clear connection. If 300 feet is… Read more »

5 Tips for Staying Focused at Work

October 4th, 2016 | Posted by Vaspian
Work1

Staying focused at work can be difficult. Even if we love what we do, we all find ourselves occasionally wishing we had spent the morning in bed. Getting distracted at work is normal but we can work on making those distractions less frequent. As technology changes, our options to distract ourselves at work are limitless…. Read more »