How Call Recording Can Improve Your Law Firm

October 2nd, 2017 | Posted by Vaspian
How Call Recording Can Improve Your Law Firm

If you are a legal professional, you understand that information accuracy and security are of paramount importance to the success of your firm. The benefits that call recording and monitoring services can provide you are innumerable. Enhance Team Performance In the industry you work in, a solid support team consisting of people who know their… Read more »

Why Your Business Might Need a New Phone System

September 29th, 2017 | Posted by Vaspian
Why Your Business Might Need a New Phone System

Every so often, it’s a good idea to assess your company’s phone system to determine whether it’s still meeting your needs. An up-to-date, effective phone system is a key ingredient for a successful business. How do you know whether your business needs a new phone system? Read on for some handy guidelines. It’s too old… Read more »

Is Your Customer Difficult to Hear on the Phone?

September 28th, 2017 | Posted by Vaspian
Is Your Customer Difficult to Hear on the Phone?

If you are in a line of work where telephone communication is the bulk of your business, it’s important to be mindful of some tips and tricks that can help you gain leverage in dealing with dropped calls or customers who are difficult to hear. Polite Phrasing If you are having a hard time hearing… Read more »

Technology is Changing the Hospitality Industry

September 27th, 2017 | Posted by Vaspian
Technology is Changing the Hospitality Industry

The hospitality industry is all about customer service and guest satisfaction, and more and more hotels are turning to technology to help them meet the ever-changing needs and wants of their guests. Vaspian is at the forefront of technological advances for hotels, and our VoIP phone system is perfect for streamlining processes and making sure… Read more »

Call Center Management Tips for a Stress Free Workplace

September 14th, 2017 | Posted by Vaspian

There’s no doubt about it – call center jobs can be stressful. Employees are tasked with finding solutions for customers for long hours every day, and some customers are irate, impatient and just plain rude. What’s more, call center employees are expected to remain calm, collected and professional at all times, never displaying a hint… Read more »

Medical Office Phone Etiquette Tips

September 14th, 2017 | Posted by Vaspian

A medical office is full of hustle and bustle, from patients and staff going in and out to phones ringing off the hook. Proper phone etiquette can help maintain an efficient flow within the medical work environment. So what can you do to make sure those incoming calls are handled as smoothly as possible? Be… Read more »

Learn About the Bria Softphone

September 11th, 2017 | Posted by Vaspian

Telecommuting is easier than ever in this day and age, and there are all kinds of apps and devices to help you do your job from wherever you may be. Here at Vaspian, we’ve seen Voice Over Internet Protocol (VoIP), a technology that allows you to make calls over the internet rather than over a… Read more »

History Behind Telephone Operators

September 7th, 2017 | Posted by Vaspian

Did you know that in 1878 a woman named Emma Nutt made history and all she did was pick up the phone? She didn’t just connect calls and answer customers’ questions, she helped bring in a new era of telecommunications and create a new job field for women because of her soothing voice. Telephone operators… Read more »

Benefits of Team Building Activities

August 25th, 2017 | Posted by Vaspian
If you have happy employees who enjoy coming to work every day due to the positive environment you’ve created, they’ll perform well and keep your customers coming back for more.

Careers in the customer service industry can be trying at times; representatives are consistently fielding phone calls from confused and often frustrated customers. However, if you have happy employees who enjoy coming to work every day due to the positive environment you’ve created, they’ll perform well and keep your customers coming back for more. So… Read more »

How to Listen to Your Customers

August 24th, 2017 | Posted by Vaspian
In order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide.

As we all know, the main goal of any business is to make money, however, in order to make revenue, business leaders must listen to their customers and understand their needs instead of focusing too much on service or the product they provide. There is nothing more effective for improving the quality of your products… Read more »